- Timekeeper kronos administrator update#
- Timekeeper kronos administrator Pc#
When an IC leaves the project, will remove the future shifts and put the project end date in the Manager Notes.
Timekeeper kronos administrator Pc#
PC must provide all timekeeping changes to the MSTA by 3pm eastern daily
Each PC will work closely with the MSTA, and will provide the MSTA with a completed master schedule prior to the beginning of the project. Reports from Shiftboard to PC as to any follow-up that needs to be done. Matches hours reported and scheduled hours in Shiftboard. Creates and maintains all schedules in Shiftboard. Knowledge of Excel, Word, and Access Databases Manages multiple work streams with limited guidanceĪt least 2 years of administrative experienceĪbility to effectively manage time and prioritize daily work streams Monitors, analyzes and manages FMLA/STD status of employees Updates and distributes daily and monthly timekeeping reports Monitors time tracking and employee log in/out systems and makes appropriate record changes Monitors and responds to time related communications, written and voice, generated by employees and managers Handles timekeeping duties for assigned location inputs time into timekeeping system(s), generates timecards, and tardy sheets, and manages exception and change requests Provide back-up for any support function in the office Performs other clerical duties as assigned, including data entry, filing paper documents, email, calendar management, and performing word processing for own work or in support of other claims professionals 
Must be able to coordinate emergency center closingsĬontact the correct members of managementĪbility to communicate quickly and professionally with call center management regarding the time keeping process and real time exceptions Must be able to respond to and open tickets for various periodic system issues actual volume, AHT, adherence, absenteeism rate, and any other item that impacted the service provided to the customers Provide Operational Analysis daily that provides historical data such as forecast vs. Maintaining a daily log for each of our customers that track any service level impacting events Monitor the real time activities of phone agents and coordinate with the site analyst on areas of improvement Must be able to monitor and control the impact of outbound dialers and dialing campaigns such as based on their impact on call volume and service levels
Timekeeper kronos administrator update#
Monitor and update agent skilling to best handle the current call types: adding or deleting skills, changing the priority level of a given skill, etc
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